Privacy Policy

Business Name: REFRESH EXTERIOR PROPERTY CARE

Website: https://EPICrefresh.com/

Effective Date: 3/31/2026

REFRESH EXTERIOR PROPERTY CARE ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, submit a form, request a quote, schedule a service, or otherwise communicate with us by phone, email, or text message.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name

• Phone number

• Email address

• Property address or service address

• Service details or quote request information

• Any other information you submit through our contact forms, quote forms, chat, phone, or email

We may also collect limited non-personal information automatically through website analytics or cookies, such as browser type, device type, pages visited, and general usage data.

2. How We Use Your Information

We may use your information to:

• Respond to inquiries and provide estimates

• Schedule, confirm, and manage services

• Send service updates, appointment reminders, and customer support communications

• Send follow-up messages regarding quotes or requested services

• Improve our website, services, and customer experience

• Send promotional or marketing messages if you have provided appropriate consent

3. Text Messaging / SMS Communications

By providing your phone number and opting in through our website forms, contact forms, scheduling forms, or other communication methods, you consent to receive text messages from REFRESH EXTERIOR PROPERTY CARE. These messages may include:

• Quote follow-ups

• Appointment confirmations and reminders

• Service updates

• Customer support messages

• Promotional or marketing messages (special offers, discounts, seasonal promotions, and service updates), where permitted by your consent

Message frequency may vary. Message and data rates may apply.

You can opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact us through our website.

Consent to receive text messages is not a condition of purchase.

4. SMS Consent and Data Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share your information only as necessary with service providers that help us operate our business (such as website, CRM, scheduling, communications, or payment platforms), and only for legitimate business purposes.

5. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

6. Cookies and Website Analytics

Our website may use cookies, tracking tools, or analytics services to improve website performance and better understand visitor behavior. These tools may collect non-personal information about your interaction with the site. You may disable cookies through your browser settings, though doing so may affect certain website functionality.

7. Third-Party Services and Links

Our website may link to or integrate with third-party platforms for communications, forms, analytics, payments, scheduling, or other purposes. We are not responsible for the privacy practices or content of those third-party services. We encourage you to review their privacy policies separately.

8. Your Rights and Choices

You may contact us at any time to:

• Request access to the personal information you submitted

• Ask us to update or correct your information

• Request that we stop contacting you for marketing purposes

• Opt out of text messages by replying STOP

We may still contact you for non-marketing purposes related to active quotes, appointments, transactions, or services you requested.

9. Changes to This Policy

We may update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted constitutes acceptance of those changes.

10. Contact Information

If you have any questions about this Privacy Policy, or would like to request updates to your information, please contact us:

REFRESH EXTERIOR PROPERTY CARE

Address: 4140 OCEANSIDE BLVD #159, OCEANSIDE, CA 92056

Phone: (442)222-1695

Email: info@epicrefresh.com